Our Return Policy
Please note: All return or reprinting requests must be submitted through our return form.
Our phone staff is not authorized to process returns by phone.
Return Policy & Restrictions:
Canvas Wrapping: We will automatically crop your image so it works with the proportions of the canvas size you’ve selected. We provide a very accurate preview showing exactly how your photo will be wrapped and which parts will not be visible on the front of the canvas.
Sometimes the image you send us just won’t work in the finished size you selected. If that’s the case your photograph’s subject’s hands, head or other body parts may be wrapped around the edge of the canvas. We attempt to catch all canvas orders that have these particular photo issues and if we do we’ll contact you with an alternative solution.
CanvasPeople has developed an automated process which allows us to provide extremely low pricing. This automated process will sometimes miss these wrapping issues therefore we cannot guarantee replacements or refunds.
Color & Picture: CanvasPeople will reproduce color from your submitted files/photograph as closely as possible, but cannot exactly match color and density because of limitations in the printing process, monitor calibration and image resolution requirements.
Please note that CanvasPeople cannot guarantee color reproduction or image quality for your print-ready files. Every color quality related return must be submitted with our online return form and will be reviewed on a case by case basis.
Buy One, Get One 1/2 OFF and Buy Two, Get One FREE Refund Terms: If you received a multiple item purchase discount when you purchased an item you wish to return or exchange, you will receive a credit for the purchase price of an item you received at half price or you may exchange that item for another item of the same or lesser regular price value. Free items may only be exchanged for an item of the same or lesser regular price value.
Damaged Canvases: Damaged prints need to be photographed and emailed to CanvasPeople as proof before refunds or replacements can be submitted. In some instances, CanvasPeople may waive this requirement upon the discretion of CanvasPeople management. Upon filling out the return form, further details on replacement procedures will be provided. Please note CanvasPeople is not responsible for damage accrued to prints after they have been delivered and caused by the customer or a third party. Third parties may include, but are not limited to, framers, retail establishments or an artist's customers. CanvasPeople will not be held responsible for damage not reported within 30 days of canvas delivery.
Modifications & Cancellations: Requests to modify an order may be accommodated provided the request is received no later than 24 hours after the order was placed and only if the order has not gone into production. Once an order is in production it cannot be modified.
Requests to cancel an order and receive a refund may be accommodated provided the request is received no later than 24 hours after the order was placed and if the order has not gone into production. Once an order is in production it cannot be canceled, but a partial refund may be provided.
If the order has been produced, but has not shipped, we will cancel the order and may provide a partial refund. As the canvas has been produced the cost of the canvas will not be refunded. The shipping and handling charges may be refunded unless the canvas was free in which case a refund may not be provided.
If the order has been produced and shipped, you may receive a refund by returning the canvas. If CanvasPeople agrees to a refund you will be asked to provide a 3" x 5" piece cut out of the canvas you received. Your refund will be provided once we receive your 3" x 5" piece cut out from the canvas.
Canvas Return Procedure: To return a canvas, please complete the return form and email it to support@canvaspeople.com. CanvasPeople customer service will contact you with further instructions.
If CanvasPeople provides a replacement/refund you may be asked to provide a 3" x 5" piece cut out of the canvas you received. Your replacement/refund will be provided once we receive your 3" x 5" piece cut out from the canvas.
Please note: All return or reprinting requests must be submitted through our return form.
Our phone staff is not authorized to process returns by phone.
